Our Services
An adaptable approach to Service allows Cygnett Global to tailor the ideal solution to supplement your own capabilities, helping you to utilize internal resources for business critical projects to create a sustainable competitive advantage in your marketplace.
Our Services are delivered in a highly structured manner to ensure that customer expectations are met every time. All Services are well defined so as to be measurable and manageable via Service Level Agreements (SLA's).
Integrated Approach
Understanding and effectively managing your Infrastructure issues is a key to success. We can help you to set up a quality management program utilizing best practice processes that will help you to identify your key business issues and develop suitable actions to resolve or reduce your business risks.
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Strategic Programs
Design and deliver comprehensive strategic solutions including analysis of current program strengths and weaknesses, defining the future vision, strategically repositioning the process functions and accountabilities, creating supporting methodology to deliver desired outcomes and setting clear milestones to enable program monitoring.
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Business Case
An investment in improving your overall IT performance is a serious matter. We develop a comprehensive business case demonstrating both financial and non-financial benefits to ensure a clear return on investment.
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Risk Management
Understanding and effectively managing your IT risks is a key to success. We can help you to set up a quality risk management program that will help you to identify your key business issues and develop suitable actions to resolve or reduce risk.
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Issue Resolution
We can help you to overcome disputes and disagreements with suppliers and important clients. We are experienced in negotiating positive outcomes that facilitate win-win solutions for all stakeholders.
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Vendor Management
Providers can be expensive. We can help you to get the most out of the business relationship with your strategic management providers by putting in place clear service agreements and review processes ensuring that mutual obligations are understood and met.
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Structure & Recruitment
Because we understand IT, we can help you to create the right organizational structure to support your strategy and direction including developing the appropriate competency framework. Where appropriate, we can also help you to source the best people to ensure your strategy achieves its full potential.
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Advice & Guidance
We provide advice and guidance on a range of matters. If we are unable to help you on a particular issue, we will put you in touch with our extensive network to get you the support you need.
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IP Conferencing
Cygnett Global is an authorized reseller of the Polycom suite of IP products. Through the extensive variation of services we area able to create enormous value by materially improving the productivity and organizational effectiveness of our customers. Through video, voice and content solutions we enable the highest quality collaboration among people at a distance. Our delivery of these services include the following:
- Project Co-ordination
- Scoping
- Installation and configuration
- Hardware procurement
- Advice and post sales support
- Product Training
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IT Partner Services
Cygnett global specializes in undertaking IT consulting assignments based on agreed service level agreements. We have extensive experience and capabilities in the following technological arenas:
- Wintel (Microsoft)
- Sun Oracle - all versions
- Unix/ Linux systems
- Networking and Security - Cisco, Checkpoint etc
- Service Centre - call logging and reporting facility
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SAP
Cygnett Global is able to provide specialist consultancy teams that are experienced process and solution consulting professionals. The focus is to develop solutions that align with our customers and are optimised for business and organisational strategy. We are able to provide support for a range of SAP module functionality, our philosophy is to work together with our client to better understand the requirements and agree on outcomes.
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Virtualization & Storage
Virtualization is changing the traditional landscape of how to implement IT infrastructure. Virtualization allows your organization to effectively reduce your IT costs while increasing the overall efficiency, availability and flexibility to your business. This proven technology can help you solve complex IT and strategic solutions while realizing generous cost savings to the business.
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